Customer Flow OS
Turn any waiting room into a virtual queue. Customers join by QR, WhatsApp or USSD, wait anywhere — a coffee, the car, their desk — and get called to a flashing TV board. You watch wait times, no-shows and ratings move in real time.
Three products · One queue engine · Built in Lagos
The way Nigerians wait, now in software.
A bank ticket. A market run. A WhatsApp that says "come back in 8". Waitlist brings the only queue design people already love to every salon, clinic, bank, restaurant, and to every Nigerian brand about to launch.
- ✓ WhatsApp-native, no app download
- ✓ Priced in naira, no FX surprises
- ✓ DND-aware across MTN, Glo, Airtel & 9mobile
A
ROW
047
Your ticket
You're in! 🎉 Position #4 at Mane Studio, Lekki. Est. wait ~18 min. We'll WhatsApp you when you're up.
Stepping out for coffee ☕
Almost! You're #2. Nkechi just finished. Stay close — we'll ping you in ~5 min.
⏰ Reply KEEP to hold your spot, LEAVE to release it.
KEEP
A numbered ticket, a free walk, a "come back in 8" — that's Customer Flow OS. ↓
Made for the places Nigerians wait
How it actually feels
The bank queue, moved to WhatsApp.
The only queue design humans already love: pick a number, leave the building, get a text when you're almost up. Customer Flow OS runs your salon, clinic or restaurant the same way.
Step 01
Pick a number
Customer scans a QR or sends a WhatsApp. They get a unique A-row ticket and a position in line.
Step 02
Walk away
They leave the building. Go to the market, the café, anywhere. Position keeps moving for them.
Step 03
Get the ping
At position #2, WhatsApp lights up: "Come back in ~8 min — your turn is close."
Step 04
Walk in, get served
They reply KEEP. Board flashes their number. They walk to the chair.
Two products, one engine
For every place people wait.
One product runs the queues in your salon or clinic. The other runs the queue to your next product drop. They share the same WhatsApp-first engine, the same dashboard, the same billing — and they're better together.
Waitlist Prelaunch
A hosted waitlist page for your upcoming app, site or product drop — referral mechanics that move fans up the line when they invite friends, WhatsApp + email capture, launch-day blast, and a public directory that sends you borrowed traffic.
Live on any TV
A board the whole room can read.
Plug a laptop or a ₦40k Android stick into any screen. Your "now serving" display updates in real time — so the people actually in the waiting room can see exactly what's happening, even when their phones are off.
- ✓ Now-serving & up-next list
- ✓ Optional call chime (off by default)
- ✓ Rotating info ticker
- ✓ Full-screen K-iosk mode
Now serving
LIVE
A-204
up next: A-205 · A-206 · A-207
Walk-ins welcome · No appointment needed for trim
Customer Flow OS — the staff console, the customer's WhatsApp, and this board, all from the same queue.
How it works
One loop, everywhere people wait.
A clinic ticket and a launch-day waitlist are the same machine wearing different clothes — someone joins, waits where they're comfortable, and shows up at exactly the right moment.
Join
One scan, one message, one tap. No app download, no clipboard at a front desk, no "what's your number again?"
Flow: QR · WhatsApp · USSD · Web | Drop: link · embed · referral
Wait, comfortably
A live position, an honest estimate, the freedom to be anywhere else until it matters.
Flow: step out for coffee | Drop: invite friends, climb
Arrive on cue
The ping lands at exactly the right moment — your turn at the counter, or launch day itself.
Flow: "It's your turn" | Drop: launch-day blast + Paystack deposit
Learn from every wait
Peak hours, drop-offs, referral sources, conversion — the numbers behind the queue.
Flow: wait times · no-shows | Drop: signups · leaderboard
Built in Lagos
NDPA-aligned data
No long-term contracts
WhatsApp-first, always
Paystack & Flutterwave native
On Waitlist now · Prelaunch
Digital products about to drop — get in early.
Prelaunch is for sites, apps, tools, clouds kitchens, drops, anything with a launch date. Here's a sample of what Nigerians are waiting for. Browse the full directory →
Treasure — Nigerian stocks for everyone
An investing app built for first-time investors. Bumps 💧 · Drops 14 days.
Accra Boys SS26 capsule
Streetwear capsule from the Lagos-Accra collective. 200 pairs only. Drops 5 days.
ChopBox — Lagos lunch subscription
One app, 80+ kitchens, ₦2,500 a meal. Waitlist unlocks ₦500 off your first week.
Detty December Open Air · Dec 27
Afrobeats festival, Lekki Phase 1. 5,000 capacity. Early-bird tickets waitlist-only.
Sites, apps, tools, brands. List yours for free →
Who it's for
Eleven verticals. One engine.
Customer Flow OS adapts to the waiting room you're already running. Prelaunch adapts to the launch you're about to run. Pick the surface that fits — we run the queue either way.
Salons & barbers
Stylist selection, service menu + duration, deposits via Paystack to kill no-shows. Customers step out for coffee, you call them when ready.
Clinics & hospitals
Triage priority levels, NHIS field, patient ID. Patients wait in the car, not the waiting room. You ping them when ready.
Banks & fintech
Ticket categories (teller, CS, loans), branch hierarchy, SLA reports. Now-serving display turns a crowded hall into a calm line.
Restaurants & cloud kitchens
Table-ready pings, takeaway pickups, weekend rush analytics. Less standing around, more sitting down to eat.
Government offices
Cut the corridor crowd. Citizens hold a ticket on WhatsApp, sit in shade, get called when the desk is free. NDPA-aligned data handling.
Brand drops
Hosted waitlist page, referral leaderboard, WhatsApp capture, Paystack pre-orders, a public directory that sends you borrowed traffic on launch day.
What we're building toward
Outcomes we're designing for.
We're pre-launch, so these aren't testimonials — they're the goals the product is built to make possible.
"Reach the queue on WhatsApp first, so a drop can sell out fast instead of getting lost in an inbox."
Goal — faster sell-outs"Turn customers into your marketing team with a referral leaderboard that rewards real WhatsApp shares."
Goal — word-of-mouth growth"Take Paystack deposits on launch day so you know real demand before you produce — less waste, fewer no-shows."
Goal — demand you can plan around
Questions
Everything you'd ask before trying.
What does Waitlist actually do?
Two things on one engine. Customer Flow OS gives any business with a waiting room — salon, clinic, bank, restaurant — a WhatsApp-native virtual queue: customers join by QR or message, wait anywhere, and get called to a TV board. Waitlist Prelaunch gives Nigerian brands a hosted waitlist page for their upcoming launch, with a referral leaderboard, WhatsApp capture and Paystack pre-orders. Both share the same dashboard and billing.
Why WhatsApp and not email or an app?
Because that's where most Nigerians already are. Industry estimates put WhatsApp open rates well above email — often within minutes — while typical email open rates sit around 20%. Your customers don't need to download another app, your staff don't need to learn one. With SMS fallback via Termii (DND-aware across MTN, Glo, Airtel and 9mobile), no one is locked out.
Do my customers need to download anything?
No. Customers join by scanning a QR code, sending a WhatsApp message, tapping a link, or — in the rare case where neither works — walking up to a kiosk. Their phone holds a live ticket; your staff holds the console on any tablet or laptop. The only app they need is the one they already have.
How is it priced?
In naira, transparently, with no FX markup. Customer Flow OS has a free Starter tier (one queue, 50 customers/month) and Pro at ₦8,000/month per location. Waitlist Prelaunch has a free Hustle plan and Drop at ₦12,000/month. WhatsApp and SMS messages are billed at local rates (₦4–6/WhatsApp, ₦2–3/SMS). No hidden costs.
Will it work on bad internet?
Yes. The staff console works offline — it queues your actions locally and syncs the moment connectivity returns. Customer-facing pages are deliberately lightweight (under 80 KB on the wire) so they load fast on 2G.
What about data and NDPA?
We're built to align with Nigeria's NDPA. Customer data is stored in regional infrastructure, never sold, never shared with third parties outside your configured payment and messaging providers. You can export or delete a customer's data in one click from the dashboard. Full plain-language privacy notice at /privacy.
Founding access
Be early. Be loud.
We're onboarding a small group of Nigerian businesses and brands for the founding cohort. Drop your WhatsApp number — we'll ping you with early access, a free launch playbook, and the occasional honest update.
🎉 You're on the list! We'll reach out on WhatsApp when early access opens.
No spam. We'll only WhatsApp you about your early access. 🇳🇬